![]() In some cases older electronics or wiring on UM’s network have caused disconnection problems.Users should contact their ISP or the university’s network services.In the greatest majority of cases, the issue is not with FC but with the user’s network connection.Network issues can interfere with this talk resulting in disconnection. The FirstClass server communicate with the client.Network issues can cause problems with FirstClass connectivity. ![]() Change the password to something less than eight (8) characters to force a password reset on next logon. Connection Issues!.It is listed in the “Custom ID” area of the user information window. Reset the password if needed Password Reset!.Click “Setup” and confirm that the server address is “fc. .Click the “Advanced” triangle to show the “Setup” button..Check to make sure the user is using the correct server..Check to make sure the user is using the correct username..Messages in mailbox folders do not expire. Create mailbox folders and move messages into them.Changing the expiry on individual messages using “Get Info”.By default, email will automatically be deleted after 120 days..Keying “e prof” will autofill to Em Professor or show a list of multiple matches. Default Email Deletion! FirstClass will attempt to match names when a user enters names on the “To” line of a message.The full email address is not required. For email within the UM FirstClass system real names are used (e.g.The complete email address is in the domain. Internal Email and Fuzzy Match!.In cases where a middle initial is required the email alias will include it (e.g.Aliases are entered using two formats (e.g.These are entered as email aliases on the user information page..Internet email address are different from the FC username and roughly follow the UMS address format..professor or eprofessor) Internet Email Addresses! Some legacy usernames are different from the above and may use a variety of formats including last name only or first name initial and last name (e.g.Last name, First initial, Middle initial and last digit of the id number (e.g.Firstclass usernames use the following format:.FirstClass usernames do not follow the UMS username format..Page 3 FirstClass User Accounts! FirstClass User Names! Page 2 FirstClass Sub-Admins 15 Server Support 15 Page 1 FirstClass User Accounts 4 FirstClass User Names 4 Internet Email Addresses 4 Internal Email and Fuzzy Match 4 Default Email Deletion 4 Login Issues 5 Password Reset 5 Connection Issues 5 Mail Rules 6 FirstClass Conference Permissions 6 Mail Forwarding and Automatic Reply 6 FirstClass Signatures 7 Disk Space Issues 7 Name Changes 7 Automatic Account Deletion 8 Alumni Account Expiration 8 Connecting to FirstClass 8 UMaine FirstClass Support Web Page 8 FirstClass Client 8 Mobile Apps 8 Third Party Email Applications 9 Web Client 9 Data recovery 9 Automated Class Conference 9 Manually Created Course Conference 10 Course Conference Permission Issues 11 Deleting Automatically Created Course Conferences 12 Primary Classification Groups 12 Original and Alias Conferences 12 Restoring a Class Conference 13 Alumni Account Expiration 15 FirstClass Admin 15 Faculty members who have transitioned from FirstClass course conferences to alternative solutions and need further assistance should contact CITL at or 207.581.3333. UT Service Center Manual! for ! University of Maine’s FirstClass System! By! Glenn Eiche ! George Moody! This manual is a guide for handling service center calls regarding the University of Maine’s FirstClass email and collaboration system.! .FirstClass course conference alternatives.If a FirstClass address was used for an external online account, contact the online account support for that site to update the email address.What if I used my FirstClass address for external online accounts (social media, banking, shopping, etc)?.If a FirstClass address was used to subscribe to listservs, contact the list owner to update the email address.Please send an email to: What if I am part of a Listserv? Requests to retrieve emails and files from the server will be considered on a case-by-case basis.Can FirstClass email and stored files be retrieved?.No messages will be forwarded to non Gmail accounts.What happens if I don’t have a Gmail account?.Messages sent to a FirstClass email address will be forwarded to the person’s Gmail account through May 31, 2020.Will messages sent to FirstClass addresses be forwarded?.The FirstClass email/conferencing system was retired on What You Need to Know ![]() FirstClass Email/Conferencing System Retirement
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